Policies

Gift Card Policy Vaia Hair Salon and Spa gift cards are perfect for any one on any occasion and redeemable only at Vaia Hair Salon and Spa location. Our gift cards can be used toward any salon or spa service and for purchase of any products. Gift cards are not redeemable for cash. Gift cards are not transferable, may not be returned, may not be redeemed for cash or used to purchase another gift card. Service prices are subject to change. Vaia Hair Salon and Spa is not responsible for lost or stolen cards. Gift cards are valid for 12 months after issue date.

Online Booking Policy Appointments booked online must be guaranteed with a credit card payment. Gratuity is not included in the service amount and is happily accepted upon completion of the service.

Refund Policy Products will be refunded within 30 days with a receipt. Gift cards will expire after one year. No refunds will be given for gift cards. Please call Vaia Hair Salon and Spa for further questions.

Cancellation Policy 24-hour advance notice of cancellation is required for all services; otherwise, fees may be assessed.

Privacy Policy We respect your privacy. We will not sell or offer your information to anyone else.

Reservations We recommend scheduling your appointment as early as possible to ensure availability. Please arrive 15 minutes early so that you may relax and facilitate the most rewarding experience. We regret that we may be unable to extend the time of an appointment if you arrive late.

Cellular Phones & Pagers For all of our guests’ comfort, all cellular phones and pagers need to be turned off in the salon or spa area.

Satisfaction We want you to be thrilled with your experience. Please let us know if we, in any way, do not exceed your expectations. It will be our pleasure to make any necessary adjustments.

We accept: Visa, MasterCard, Discover, American Express, Cash and Checks.

All prices subject to change without notice.